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Home > Terms and Conditions
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| Orders placed using a different shipping address than the billing address will be placed on hold, not including weekends, in order to verify identity. Once verification is complete the hold will be lifted.
Customer's with a previous order history will not have to go through the process after the initial verification was completed. |
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2011, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: American Express, Discover, MasterCard, and Visa. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Note: There will be additional identification requirements for all International credit card orders to protect against fraud. |
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| Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. You should consult with a health care professional before starting any diet, exercise or supplement program. If you have or suspect that you have a medical problem, promptly contact your health care provider.
Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Total Nutrition Warehouse is not responsible for any statements or claims made by manufacturers concerning their products. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. Actual product may differ from the graphic representation shown on the website, we cannot guarantee the accuracy of product images. For additional information about a product, please contact us or the manufacturer. |
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| If you find that your are missing an item, please check to make sure it isn't on backorder or be shipped with another tracking number.
If it turns out that the item is indeed missing from the shipment, please contact us as soon as possible to begin the claims process.
We apologize for any inconvenience this make incur. We will work to quickly take care of the issue. |
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Shipping insurance is available for all orders at checkout to cover orders against loss, damage, fire, theft, etc.. If the insurance is declined during checkout, Total Nutrition Warehouse will NOT be responsible for the contents of the order for any reason once it has been shipped. Orders over $300 insurance will be required, under $300 it will be optional.
NOTE: Orders placed using Google Checkout will automatically be charged for insurance.International Customers must allow at least 30 days from the time the package was shipped before filing a dispute or claim, no matter the mail class. Exception: USPS First Class Mail International shipments will only be insured while it is still in the United States, once it leaves the United States the package will no longer be insured, this is due to the fact that this mail class is only track-able while it’s still in the U.S. Once the USPS First Class Mail International shipment has left the United States we will no longer be responsible for the shipment if its lost, damaged, etc... For additional information regarding USPS First Class Mail International please follow the link below. Additional information USPS First Class Mail International (USPS Website) Insurance will not be available to the following countries: Afghanistan, Angola, Bolivia, Iran, Iraq, Nigeria, Paraguay and any other Country that is or may become Embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC). |
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All USPS International shipping time frames are estimates, the only class that is guaranteed is USPS Global Express.
International Customers will have the option of also selecting Insurance to cover their orders. Customers must allow at least 30 days from the time the package was shipped before filing a dispute or claim, no matter the mail class. Exception: USPS First Class Mail International shipments will only be insured while it is still in the United States, once it leaves the United States the package will no longer be insured, this is due to the fact that this mail class is only track-able while it’s still in the U.S. Once the USPS First Class Mail International shipment has left the United States we will no longer be responsible for the shipment if its lost, damaged, etc... For additional information regarding USPS First Class Mail International please follow the link below. Additional information USPS First Class Mail International (USPS Website) Insurance will not be available to the following countries: Afghanistan, Angola, Bolivia, Iran, Iraq, Nigeria, Paraguay and any other Country that is or may become Embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC).
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.
We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package.
Any duties or taxes that may apply are your responsibility.
If your package is stopped by the customs agency in your country, you may or may not receive a notice from them. If the products are indeed illegal in your country, they will most likely return the package to us. If they do, there may be a return shipping fee. Once the package is received back by us, we will contact you by e-mail and refund you for the products, minus the shipping fees. You can also use this credit towards different products or have the package shipped again. We will help you out!
If the package is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price. We followed your directions and those directions caused the product to be seized. We apologize for the inconvenience and we hope you will give us a try again with different products.
We hope you can understand the reasons that we can not refund you for seized products. Our goal is to make every customer happy! We do exactly as the customer tell us to do, like any good company should. Unfortunately, sometimes doing what you want us to do can cause problems if you are not sure of what the laws are in your country.
In order to comply with ever-changing import & export regulations, we may require payment in the form of Western Union, Money Gram, or Bank Wire Transfers at our discretion.
By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.
Note: USPS now has Priorty Mail Flat Rate shipping options available for international shipments, this option will still show even if the items you order will not fit. If you select this option and your entire order will not fit in the box, the large flat rate is 12x12x5.5, we will contact you to go over other options available. |
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| This site may contain links to and/or from other sites on the Internet that are owned and operated by third parties. We're not responsible for the operation of or content located on or through any such site. |
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We accept money orders, cashier’s checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. We cannot guarantee the availability of a product by the time funds clear or payment is received. Unfortanely we do not accept personal checks.
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. You will not be charged any other shipping charges. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Total Nutrition Warehouse reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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| There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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| We will gladly accept the return of products for up to 45 days after purchase. After 45 days items can be returned for store credit. A one time exchange or store credit can be use for opened/used items. We do reserve the right to deny any return or exchange.
All website credits issued expire 45 days from the time they are issued.
Incorrect items received and/or discrepancies must be reported within 72 hours of receiving the order, once we receive your message we will contact you to correct the discrepancy. Reports received after 72 hours will be handled on a case by case basis.
In the event a customer has received the wrong item and declines to keep it, however then fails to return the product after we have provided return assistance i.e. prepaid UPS pick up attempts. It will then be determined that the customer has decided to keep it, and will have 30 days to provide payment for the product plus the prepaid return charges incurred by us. Every 30 days the a 15% fee will be added to the balance. At 90 days or when the balance reaches $150, whichever occurs first, the balance will then be forwarded to an outside collection agency.
If your item is damaged, please we report it to us within 72 hours of receiving your order. After 48 hours reports will be handled on a case by case basis. Also please take pictures of all materials i.e. product, and all packaging. These should be emailed to us at info@total-nutrition.net to help with the damage claim.
Shipping charges are non-refundable. Customer will be responsible for all shipping charges during the return/exchange process. In the case of orders shipped with 'Free Shipping' Promotion, the buyer will be responsible for all shipping charges incurred by Total Nutrition Warehouse if the order is returned.
In the event that an order is cancelled and it has already been shipped or if the buyer refuses delivery, the buyer will be responsible for any shipping charges incurred by Total Nutrition Warehouse. If the order has been shipped and the address on the invoice is incorrect and it must be re-delivered or the customer request's delivery to a different address; any additional shipping charges will incurred will be the responsiblity of the customer.
Note: During the summer months we can't guarantee the condition of bars, cookies, or any item that can melt. |
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We also offer several flat rate shipping options, up to 75lbs for domestic orders. Flat rate shipping options up to 20lbs are also available for Alaska, APO/FPO, Hawaii, Puerto Rico, and the U.S. Virgin Islands.
Flat rate shipping options up 20lbs are available for International Orders(must fit in USPS Priority Mail Intl Flat rate box, which is 12"x12"x5.5", to qualify for this). We apologize for any inconvenience these restrictions may create.
Orders that qualify for free or flat rate shipping will be shipped using a carrier of our preference. We do reserve the right to change shipping selections as needed, i.e. customer selects 2 day shipping, when customer is already in a 2 day zone.
If your item is damaged, please we report it to us within 48 hours of receiving your order. After 48 hours reports will be handled on a case by case basis. Also please take pictures of all materials i.e. product, and all packaging. These should be emailed to us at info@total-nutrition.net to help with the damage claim.
We are not responsible for orders once the order is out of our possesion. Orders that are lost or damaged will be covered if insurance was selected at checkout. If insurance was not selected we will do our best to try and help. NOTE: Orders placed using Google Checkout will automatically be charged for insurance.
In the event that an order is cancelled and it has already been shipped or if the buyer refuses delivery, the buyer will be responsible for any shipping charges incurred by Total Nutrition Warehouse. If the order has been shipped and the address on the invoice is incorrect and it must be re-delivered or the customer request's delivery to a different address; any additional shipping charges will incurred will be the responsiblity of the customer.
If Total Nutrition receive's back any orders that have been refused, or due to a non-existant address; any shipping charges incurred by Total Nutrition Warehouse will become the responsiblity of the buyer. If redeliverey is requested for any order that has been returned to Total Nutrition Warehouse, shipping charges will be the Buyer's responsibility.
In the case of orders shipped with 'Free Shipping' Promotion, the buyer will be responsible for all shipping charges incurred by Total Nutrition Warehouse if the order is returned. | |
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| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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| In the event a product is listed at an incorrect price due to typographical error/s in pricing or product information received from our suppliers or 3rd party listing. Total Nutrition Warehouse shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card. |
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