We will gladly accept the return of products for
up to 45 days after purchase. After 45 days items can be returned for store
credit. A one time exchange or store credit can be use for opened/used items.
We do reserve the right to deny any return or exchange.
All website credits issued expire 45 days from the time they are issued.
Incorrect items received or discrepancies must be reported
within 72 hours of receiving the order, once we receive your message we
will contact you to correct the discrepancy. Reports received after 72 hours will be handled on a case by case basis.
In the event a customer has received the wrong item and declines to keep it, however then fails to return the product after we have provided return assistance i.e. prepaid UPS pick up attempts. It will then be determined that the customer has decided to keep it, and will have 30 days to provide payment for the product plus the prepaid return charges incurred by us. Every 30 days the a 15% fee will be added to the balance. At 90 days or when the balance reaches $150, whichever occurs first, the balance will then be forwarded to an outside collection agency.
If your item is damaged, please we report it to
us within 72 hours of receiving your order. After 72 hours reports will
be handled on a case by case basis. Also please take pictures of all
materials i.e. product, and all packaging. These should be emailed to
us at firstname.lastname@example.org to
help with the damage claim.
Shipping charges are non-refundable. Customer
will be responsible for all shipping charges during the return/exchange
process. In the case of orders shipped with 'Free Shipping' Promotion, the buyer will be responsible for all shipping charges incurred by Total Nutrition Warehouse if the order is returned.
In the event that an order is cancelled and it
has already been shipped or if the buyer refuses delivery, the buyer will be
responsible for any shipping charges incurred by Total Nutrition
Warehouse. If the order has been shipped and the address on the
invoice is incorrect and it must be re-delivered or the customer request's
delivery to a different address; any additional shipping charges will incurred
will be the responsiblity of the customer.
Note: During the summer months we can't
guarantee the condition of bars, cookies, or any item that can melt.